Apple has introduced a service program for a rear digicam situation that impacts some iPhone 14 Plus items that have been manufactured over a 12-month-period. The Cupertino firm has introduced that affected gadgets will probably be eligible for servicing at authorised Apple service suppliers at no further value, and clients can confirm whether or not their handset is impacted by offering the corporate with their serial quantity. In the meantime, customers who’ve already paid for repairs to the rear digicam on the iPhone 14 Plus can contact Apple for a refund.

Apple Presents iPhone 14 Plus Service Program for Rear Digicam Difficulty

A support page arrange by the corporate states that it found a “very small proportion” of iPhone 14 Plus items are affected by a problem the place the rear digicam doesn’t present a preview. iPhone 14 Plus items that have been produced between April 10, 2023 and April 28, 2024 might be impacted, in response to Apple.

iPhone 14 Plus homeowners can enter their serial quantity on the corporate’s assist web page to examine whether or not their smartphone is affected by the difficulty and eligible without spending a dime servicing at no cost. Apple says that the service program will cowl an affected unit for 3 years after it was first bought.

Find out how to Examine Eligibility for Apple’s iPhone 14 Plus Service Program

As a way to discover the serial quantity on the iPhone 14 Plus, customers can open the Settings app and faucet on Normal > About. Lengthy urgent on Serial Quantity on this display screen will show a Copy shortcut, permitting customers to stick the textual content within the area on Apple’s assist web page for the iPhone 14 Plus Service Program.

Apple’s assist doc states that some clients who’ve iPhone 14 Plus items with harm that stops the rear digicam service — equivalent to a damaged rear glass panel — might want to resolve these points first. In contrast to the free service program, Apple says it should cost clients for these further repairs.

Prospects who’ve already paid for to service their iPhone 14 Plus rear digicam also can contact Apple for a refund, in response to the corporate’s web site. Devices 360 was capable of confirm that an iPhone 14 Plus bought in December 2023 was not within the affected serial quantity vary.